Service Engineer - Solar Systems and Inverters - Smart Search Recruitment

Our client is a China-based global manufacturer specializing in solar inverters, energy storage systems, and renewable energy solutions. Founded since 2000 and listed in the Shanghai Stock Exchange, the company designs and manufactures residential, commercial, and utility-scale solar inverters, hybrid inverters, battery storage systems, and related energy products. They operate large-scale production and R&D facilities in China and distributes its products to more than 140 countries worldwide through global subsidiaries and distribution networks across Asia, Europe, the Middle East, Africa, and Latin America. Currently, our client is seeking an experienced Service Engineer & Trainer to support Solar PV system installation and maintenance operation in Thailand.

The Service Engineer & Trainer provides technical service and training support for solar PV systems and inverters to ensure reliable and efficient system performance. The role covers installation, troubleshooting, maintenance, root cause analysis, and customer technical support, while also delivering product training to distributors and customers. In addition, the position is responsible for technical documentation, spare parts management, and continuous improvement initiatives in the renewable energy business. 

This will involve the following key responsibilities: 

• Perform installation, commissioning, troubleshooting, repair, and maintenance of solar PV systems and inverter products.

• Execute preventive, corrective, and emergency maintenance to ensure optimal system performance and reliability.

• Conduct root cause analysis to identify, investigate, and resolve recurring technical issues.

• Prepare technical reports, service documentation, and post-project reports for internal and customer use.

• Deliver customer training on inverter installation, operation, diagnostics, troubleshooting, and maintenance procedures.

• Develop and update training materials including manuals, presentations, videos, and technical documentation.

• Conduct training sessions, workshops, seminars, webinars, and hands-on demonstrations for distributors and customers.

• Evaluate training effectiveness through assessments, feedback, and performance reviews.

• Provide technical support and consultation to customers to improve system performance and operational efficiency.

• Manage spare parts inventory and ensure accurate record-keeping and traceability.

• Collaborate with internal teams and external stakeholders to resolve technical issues efficiently.

• Participate in industry conferences, exhibitions, and B2B meetings to stay updated on solar PV technologies and trends.

• Ensure timely submission of daily service reports and technical updates to the reporting supervisor.

Qualifications:

• Bachelor's degree in electrical engineering or related field.

• 2-5 years of experience in solar PV systems, electrical engineering, or related technical service field.

• Strong knowledge of solar energy systems, inverter products, electrical systems, and safety standards.

• Hands-on experience in troubleshooting, diagnostics, and maintenance of technical equipment or systems.

• Proficient in using electrical diagnostic tools and testing equipment.

• Strong analytical and problem-solving skills with the ability to work independently.

• Good presentation and training delivery skills with customer-facing experience preferred.

• Strong communication and interpersonal skills with a customer-oriented mindset.

• Professional proficiency in both written and spoken English.